f you’re exploring alternatives to FreshDesk, you’re probably seeking more control, affordability, transparency, or flexibility. These tools offer full data ownership, no vendor lock-in, and strong feature sets, all backed by thriving communities.
Chatwoot
Chatwoot is a modern, self-hosted support platform designed to simplify customer communication across all channels.
It features an AI assistant called Captain that automates repetitive queries and boosts agent productivity.
Its unified inbox brings website chats, emails, and social media messages into one place.
With a built-in Help Center, internal notes, canned responses, smart routing, and deep integrations, Chatwoot is engineered for scale, efficiency, and intelligent support.
Detailed customer profiles and rich reporting ensure your team knows who they’re helping and how well they’re doing it.
UVdesk
UVdesk offers a full-featured ticketing system built on Symfony, tailored for flexibility and custom workflows.
Its automation and mailbox tools make handling support tickets seamless and scalable.
The customizable support center helps users reach agents directly or self-serve through knowledge resources.
It’s perfect for ecommerce: UVdesk integrates with Amazon, eBay, Shopify, and more to pull customer data and orders into the ticketing system.
Security features, agent tracking, and a supportive open source community make it ideal for businesses with evolving needs.
Zammad
Zammad is an intuitive, open source helpdesk focused on streamlining multi-channel communication.
It turns every customer message into a ticket, unifying support across email, phone, chat, and social media.
Its customizable workflows, advanced search, and macro support enable efficient case handling.
Built-in collaboration, live chat, reports, and role-based permissions empower teams and protect data.
Zammad runs on web and mobile, ensuring support is always accessible, even on the go.
FreeScout
FreeScout is a lightweight, Laravel-based alternative for those seeking control without complexity.
It combines shared mailboxes with helpdesk features, offering collision detection, internal notes, live updates, and real-time notifications.
It supports Slack, WhatsApp, Facebook, Telegram, and Twilio, turning it into a true multichannel hub.
With an integrated knowledge base, CRM tools, automation, and time tracking, FreeScout offers pro-level features in a community-powered, self-hosted package.
Its ease of deployment and strong security options, including two-factor auth and encryption, make it suitable for privacy-conscious teams.
Peppermint
Peppermint is a minimalist, no-cloud help desk system built for simplicity, privacy, and performance.
It’s open source, lightweight, and runs on low-end infrastructure while supporting internal or external support use cases.
Tickets are markdown-enabled and can include attachments.
A built-in notebook and history log help teams track context and progress clearly.
Peppermint runs entirely on your own servers, making it suitable for offline or secure environments.
No tracking, no licensing fees, just a tool that does its job, fast and efficiently.