UVdesk

Key Features of UVdesk Open Source Helpdesk

• Translation Support: Multilingual interface to serve a global audience.
• Unlimited Resources: No cap on agents, groups, teams, customers, or tickets.
• Agent Privileges: Assign custom roles and permissions to manage responsibilities.
• Multiple Mailbox Integrations: Connect various email accounts—Gmail, Yahoo, Hotmail, and more.
• Saved Replies: Quickly respond to frequently asked questions.
• Advanced Ticket Filtering: Filter by status, agent, customer, ID, and more.
• Spam Blocking: Built-in spam detection to reduce noise in the inbox.
• Agent Activity Logs: Monitor and track support agent performance.
• Marketing Tools: Send announcements, broadcast messages, and integrate marketing modules.
• Microsoft Apps Support: Enhance workflows with Microsoft integrations.
• reCAPTCHA Protection: Prevent spam and bots from submitting tickets.
• Workflow Automation: Create rules and actions to handle repetitive tasks automatically.
• Internal Notes: Add private notes for agent collaboration within tickets.
• Custom Branding: Change logos, favicons, and overall design to match your brand.
• Ticket Forwarding: Forward tickets via email for external handling or escalation.
• Prepared Responses: Use templated replies to maintain consistency in communication.
• Email Notifications: Keep agents and customers informed in real-time.
• Smart Search: Find tickets, articles, or customers with powerful search functionality.
• Web Installer: Easy setup with a user-friendly installer.
• File Attachments: Support for multiple attachments per ticket.
• Knowledge Base & FAQ: Organize helpful content using articles, folders, and categories.
• Tagging System: Use ticket types and multiple tags for better organization.
• Custom Email Templates: Tailor notification emails to fit your branding.
• Comprehensive API: RESTful API access with full documentation.
• Ticket Controls: Edit, delete, pin, and manage ticket threads efficiently.
• Collaborators Support: Add collaborators to tickets to extend agent capabilities.
• Ecommerce Integration: Fetch order details and respond to customer inquiries in real-time.

UVdesk Open Source Community Helpdesk: Streamlining Support for Everyone

Discover how UVdesk Community Edition brings powerful, flexible, and customizable support to businesses of all sizes.

When it comes to managing customer queries effectively, having the right tools in place is crucial. UVdesk Open Source Community Helpdesk offers just that—a robust and scalable ticketing support system designed for organizations of all sizes. Built on top of Symfony and Backbone.js, UVdesk is open-source at its core and purpose-built to deliver seamless, service-oriented support.

At its heart, UVdesk is about making customer service smarter and easier to manage. Its architecture is flexible enough to fit a wide variety of support needs while offering an experience that's both intuitive and powerful for support agents and developers alike.

A Framework That Works With You

Rather than forcing you to adapt to rigid workflows, UVdesk Community Edition brings together several components designed for ease of use and customization. Its core framework provides all the necessary APIs to keep the system and its packages working smoothly. Whether you're adding new features or integrating with your existing tools, the extension framework makes it easy to scale up with third-party packages or custom development.

For teams looking to automate their repetitive tasks, the automation bundle lets you build workflows and use prepared responses to speed up the handling of common requests. And with the mailbox component, support teams can effortlessly convert customer emails into tickets, making it easier to track and manage every interaction.

Support That's Built to Scale

One of UVdesk's standout features is its support center bundle. This easily customizable portal lets your users interact directly with support staff in a structured and user-friendly way. Combined with features like translation support, custom branding, saved replies, ticket filtering, and agent activity tracking, the platform is ready to grow with your team.

There's no cap on the number of agents, groups, customers, or tickets you can manage. With features like reCAPTCHA, spam blocking, broadcasting messages, and automated workflows, UVdesk offers enterprise-grade functionality without the overhead.

Ready for Ecommerce, Marketplaces, and More

UVdesk isn’t just for traditional customer support. It also excels in environments where multi-channel and ecommerce integrations are critical. You can integrate popular marketplaces like Amazon, eBay, and Etsy, or connect with ecommerce platforms such as Magento, Shopify, Prestashop, and more.

Every order, message, and inquiry from your store can be linked to a UVdesk ticket, giving your agents the context they need to provide real-time, informed support. For businesses running multiple storefronts or sales channels, this kind of centralized ticket management becomes a real game changer.

Built By the Community, Backed by Experts

Developed and maintained by the team at Webkul, the UVdesk Community Edition is supported by a vibrant open-source community. Whether you have questions, need feature suggestions, or want to contribute, you can join discussions on the official Gitter chat or the community forum.

From customizable email templates to a rich knowledge base system, UVdesk provides the tools needed to deliver fast, personalized, and professional customer support—without sacrificing the freedom of open source.

Final Thoughts

If you're looking for a ticketing solution that's as flexible as it is powerful, UVdesk Open Source Community Helpdesk is worth exploring. With its thoughtful architecture, ecommerce integration, and a wide array of support tools, it's built to adapt to the unique needs of modern customer service teams.