chaskiq

Key Features

• Customer Segmentation & Targeting
  Filter audiences using custom attributes to personalize engagement and automate chat flows.

• Web Messenger Embed
  Fully customizable webchat widget with support for multimedia, quick replies, and rich content.

• Agent Routing
  Smart routing rules to assign conversations to the right team member based on rules and availability.

• Conversational Bots
  Triggered automations for both inbound and outbound messaging workflows.

• Video Calls
  Built-in real-time video communication directly in the chat.

• Email Campaigns
  Launch onboarding or promotional campaigns directly from the dashboard.

• Help Center / Knowledge Base
  In-app or standalone multilingual article system to support self-service.

• Dashboard Extensibility
  Pluggable architecture allows you to build custom dashboard blocks with external data.

• Integration Ecosystem
  Connect with WhatsApp, Twitter DM, Slack, Calendly, Zoom, Pipedrive, and more.

• GraphQL API & Webhooks
  Full API access with OAuth 2.0 support for building on top of the platform.

• Consent & Compliance
  GDPR-ready consent tools and audit logging for compliance and accountability.

• Quick Replies (Canned Responses)
  Streamline support with pre-saved responses for frequently asked questions.

• Role-based Access Control
  Define and compose custom roles to manage team permissions.

• Banner Notifications
  Persistent, fixed UI messages to announce promotions, service interruptions, or updates.

• Plugin System
  Over 30 plugins available to extend conversational functionality, like scheduling, payments, and integrations.

• Content-rich Chat Editor
  Supports videos, GIFs, code snippets, embedded web pages, and even a video recorder.

• Real-time Metrics & Reporting
  Track response rates, average reply times, and overall performance with customizable reports.

Meet Chaskiq: A Powerful Live Chat & Customer Engagement Platform

If you're looking for a modern, flexible, and open alternative to tools like Intercom, Drift, or Crisp, Chaskiq might just be what you're after. Built with versatility and scale in mind, Chaskiq isn't just another chat widget, it’s an extensible platform designed for marketing, support, and customer success teams.

Unlike many rigid SaaS products, Chaskiq opens the door to custom workflows and third-party integrations without locking you into their ecosystem. Whether you're engaging leads, supporting customers, or onboarding new users, the platform adapts to your needs.

Built for the Full Customer Journey

At its core, Chaskiq offers a powerful web messenger that you can embed on your site. It goes well beyond simple text messaging. You can customize conversations with rich content blocks, launch video calls, and even embed YouTube or Vimeo videos. The chat supports Oembed for dynamic content, animated GIFs, and even in-chat code snippets with syntax highlighting via Prism.js.

But that’s just the beginning. The platform supports sophisticated routing rules, so conversations get to the right agent at the right time. Conversational bots can be triggered based on behavior or specific conditions, allowing you to automate key parts of the journey.

Campaigns, Automations, and More

Chaskiq’s campaign system enables both outbound and inbound automation. Want to send onboarding messages only to users who haven't logged in for 30 days? Done. Looking to greet returning visitors from a particular country with a targeted offer? Easy.

With its flow editor, you can compose multimedia-rich message sequences that respond to user behavior and integrate with external services. These chat flows are fully programmable and adaptable, supporting both broad campaigns and precise, behavior-based targeting.

A Help Center That Lives Where You Need It

Documentation and support resources are still essential. Chaskiq includes a full-featured Help Center and knowledge base system. It can live on your own domain or be integrated directly into your web chat. The built-in editor is simple yet powerful, enabling teams to publish content quickly and keep it up to date with ease. Multilanguage support is included, so global teams aren’t left behind.

Extensible Dashboard, Designed for Teams

The dashboard isn’t just a control panel, it’s a flexible workspace. Chaskiq’s pluggable architecture means you can build and plug in your own dashboard blocks, making it easy to bring external data into the agent workflow.

You’ll also find robust reporting capabilities, including metrics like response time averages and reply rates. With built-in audit logs, composable role-based access control, and support for GDPR consent configuration, Chaskiq is serious about compliance and operational transparency.

Integrations That Work the Way You Do

The platform plays well with others. Chaskiq supports APIs, webhooks, and integrations with tools like WhatsApp, Twitter DM, Slack, Zoom, Calendly, and Pipedrive. Whether you're booking meetings, escalating support tickets, or pulling in CRM data, Chaskiq makes it seamless.

Real Conversations, Real Experiences

One of Chaskiq’s core strengths is its ability to create unified communication experiences. From the same chat thread, a user can start a conversation with a bot, be routed to a human, schedule a call, make a payment, and get support, all without leaving the flow.

Beyond the chat, Chaskiq includes features like fixed UI banners to display promotions or service updates, and over 30 plugins that let you tailor conversations to your business goals. If you need to connect a shopping cart, fire Zapier events, or trigger automated responses based on user behavior, it's all possible.

Open Philosophy, Active Development

Chaskiq is more than a product, it's a platform with a strong community and an open development model. To dive into the vision and understand how it continues to evolve, visit chaskiq.io. The team is actively developing new features, with many more to come.

Whether you’re a startup looking to streamline your support and sales workflows or an enterprise needing deep customization and integrations, Chaskiq offers a compelling, modern alternative with full control over the experience you deliver.