Peppermint

Key Features

• Ticket Management
  Simple, intuitive ticket creation with markdown editor support and file uploads.

• Client History Logging
  Automatically logs historical interactions with customers for context and continuity.

• Markdown Notebook
  Integrated notebook with support for to-do lists and rich formatting via markdown.

• Responsive Design
  Fully optimized for various screen sizes, from mobile devices to large 4K displays.

• Flexible Deployment
  Easily deployable using Docker or PM2 on your own infrastructure.

• Local Hosting
  Operates without needing internet access; ideal for secure or isolated environments.

• Full Data Ownership
  All data stays on your server, nothing is sent to external services.

• Lightweight Performance
  Efficient and fast, capable of running on low-end hardware like Raspberry Pi.

• Customer-Centric Development
  Actively developed with feedback from users to meet real-world needs.

• Open Source & Affordable
  Free to use and modify, built to balance feature richness with accessibility.

Peppermint: The Open Source Alternative to Zendesk and Jira

In a world where support tools can feel bloated, expensive, and overly complex, Peppermint offers a breath of fresh air. It's a fully open source issue management and help desk system built with a clear goal: to empower teams to manage support requests and internal tickets without breaking the bank.

Peppermint delivers everything a modern helpdesk or service desk needs, ticket tracking, customer communication, and a built-in markdown notebook, without the overhead or vendor lock-in that often comes with mainstream platforms like Zendesk or Jira.

Built for Teams, Large and Small

Whether you're running a customer-facing helpdesk or managing internal IT support, Peppermint makes it easy to handle requests efficiently. Ticket creation is simple and streamlined, complete with markdown support and file uploads. A built-in notebook helps teams keep track of notes and tasks, while a customer history log ensures nothing falls through the cracks.

But Peppermint isn't just functional, it’s also thoughtfully designed. It adapts smoothly to different screen sizes, from mobile to 4K, ensuring accessibility no matter what device you're using.

Private by Design

Privacy is at the heart of Peppermint. Unlike many SaaS alternatives, it does not send your data to the cloud. Everything runs locally, on your own infrastructure, under your control. Whether you're deploying it with Docker or PM2, you retain full ownership of your data and can rest easy knowing your customer information stays private.

This also means Peppermint can be deployed in environments without internet access, making it suitable for secure or offline installations.

Lightweight and Fast

Peppermint’s architecture is deliberately lightweight, allowing it to run comfortably on minimal hardware. It performs well even on a low-end VPS or a Raspberry Pi, offering impressive functionality without resource bloat.

This low footprint makes Peppermint a perfect solution for teams or organizations with limited infrastructure budgets, or anyone looking to do more with less.

Driven by the Community

As an open source project, Peppermint is guided by the needs and voices of its users. Development is shaped by real feedback from real people, ensuring that updates and features truly serve the community.

It’s a customer-first approach that prioritizes usability, practicality, and transparency. No costly licenses. No upsells. Just tools that work.

The Mission Behind the Code

Peppermint is more than a product, it's a philosophy. It was created to fill the gap between robust features and affordability, helping teams access a high-quality support solution without the high price tag.

From independent developers to growing startups and non-profits, Peppermint is designed to support a wide range of users, without compromising performance, privacy, or user experience.

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Peppermint offers a modern, efficient, and private alternative to traditional issue tracking and support systems. It’s open source, easy to use, and ready to deploy, wherever and however you need it.