Erxes

Key Features of erxes

• 100% Free & Sustainable: Open and source available software with a business model that benefits both developers and users.

• Fully Customizable: Plugin-based architecture allows unlimited customization to fit any specific business need.

• Privacy-First: Complete control over your company’s sensitive data without third-party monitoring.

• Unified Control: Connect and integrate all communication channels into one seamless experience.

• XOS Operating System: Core platform managing the admin panel, plugins, and utility features for customization and performance.

• Extensive Plugin Marketplace:

  • Team Inbox: Real-time communication through live chat, email, forms, and in-app messaging.
  • Messenger: Capture customer feedback and provide self-help through an integrated knowledge base.
  • Sales Management: Clear sales funnels to track progress and guide sales strategy.
  • Lead Generation: Customizable landing pages, forms, and pop-ups to convert visitors into leads.
  • Engage: Multi-channel outreach via email, SMS, and messenger to nurture prospects.
  • Contact Management: All-in-one CRM system for efficient customer interaction management.
  • Knowledgebase: Build a centralized help center for customers and employees.
  • Task Management: Tools to foster collaboration and organize team workflows.

• Self-Hosted & Scalable: Designed to grow with your business while maintaining security and control.

In today’s fast-evolving digital landscape, delivering exceptional customer experiences is more than a goal, it’s a necessity. Enter erxes, a source available experience management infrastructure designed to empower businesses to create unique, seamless experiences at scale. Positioned as an innovative alternative to combined platforms like Hubspot and Qualtrics, erxes introduces a fresh perspective through its Experience Operating System, or XOS.

What is erxes?

At its core, erxes is a secure, self-hosted, and scalable platform tailored for SaaS providers, digital marketing agencies, and developers. It allows organizations to craft customized experiences that adapt to any business type, no matter how specific the needs. Unlike traditional closed-source tools, erxes offers full control, privacy, and customization, making it a compelling choice for companies that prioritize sustainability and data sovereignty.

The name erxes (pronounced “erk-sis”) carries an inspiring origin, it’s a Mongolian word meaning “galaxy.” Just like a galaxy is a vast system of stars and cosmic matter, erxes aims to be the central system uniting all your customer experience channels under one roof.

Why Choose erxes?

What sets erxes apart is its commitment to a holistic, open, and customizable experience management framework:

• Sustainable and Free: erxes is 100% free with a sustainable business model that benefits both developers and users. It goes beyond traditional open-source by being source available, combining transparency with ongoing innovation.

• Fully Customizable: Thanks to its plugin-based architecture, erxes can be tailored to fit any business workflow or requirement. You’re not boxed in by preset features, you build exactly what you need.

• Privacy-First: Your data stays under your control. erxes was designed to prevent third-party monitoring and ensure your sensitive company information remains private and secure.

• Unified Control: With erxes, you connect and integrate all the channels your business uses, be it chat, email, or forms, creating a seamless experience across touchpoints.

The Architecture: XOS and Plugins

The platform is made up of two main parts: XOS and Plugins.

• XOS serves as the backbone, the operating system that manages core functionalities, the admin interface, and runs various plugins. It also includes utility features for customization and performance optimization.

• Plugins are the building blocks for creating the experiences your customers interact with. After installing XOS, you can add plugins from the marketplace to extend your capabilities. Some key plugins include:

  • Team Inbox: A unified inbox combining live chat, email, in-app messaging, and forms for effortless client communication.

  • Messenger: Capture customer feedback and provide support with an integrated messenger system tied to a knowledge base.

  • Sales Management: Visualize and manage your sales pipeline clearly, with tools that help analyze progress and guide next steps.

  • Lead Generation: Convert visitors into qualified leads using customizable landing pages, forms, and pop-ups.

  • Engage: Nurture prospects with multi-channel campaigns via email, SMS, or messenger to drive conversions.

  • Contact Management: A comprehensive CRM system that simplifies managing and coordinating customer interactions.

  • Knowledgebase: Build a self-service help center for customers and staff to enhance satisfaction and reduce support load.

  • Task Management: Facilitate collaboration and cross-team efficiency with tools to organize and track tasks.

The Vision Behind erxes

Improving everyday experiences can transform lives. Small, consistent enhancements in how businesses engage their customers ripple outwards, creating happier people, better products, and stronger communities. erxes embraces this vision by empowering businesses to take full control of their experience infrastructure and deliver meaningful connections without compromise.